Interview

Meet our Head of IT Service & Infrastructure: Steve Peak

Steve Peak, Head of IT Service and Infrastructure, shares some insight into his role.

What’s your role and how do you help internal clients?

As the Head of IT Service and Infrastructure, along with the team I am responsible for ensuring that all of our IT services run smoothly, systems are kept up-to-date and that the underpinning IT infrastructure is fit for purpose.

What does your day-to-day work consist of?

Any single day can be extremely varied but roughly divided into tasks from a few specific areas:

  • Business as usual – We obviously strive not to have service impacting issues but unfortunately such is the nature of IT that things can go wrong from time to time so how we deal with them and responding effectively to the business is important.
  • Projects – Providing support and assistance to the project delivery side of the IT team so that we continue to deliver IT transformation projects aligned to the business strategy.
  • Continual service improvement – Working with the team to identify and implement better ways of working in order to improve the level of service and satisfaction within our user base.
  • Finance/ budget – Reviewing IT expenditure against the IT budget and managing financial outlays and renewals for things such as licensing for our various software and systems.

Has there been a particular highlight for you whilst with Gateley? 

Starting at Gateley in the middle of a global pandemic with extremely limited face to face time with colleagues was challenging at times, but the highlight would have to be how easy in the most part it was to get to know the team despite these challenges and appreciating the work that was done prior to my arrival in relation to the technology that has been deployed to make it possible.